Privacy Policy

1. Introduction

Memory Mill ("we," "us," "our," or "Company") operates the www.memorymill.uk website ("Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site.

Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site.

2. Information We Collect

We collect information in the following ways:

2.1 Information You Provide Directly

• Contact Information: When you contact us through the Site (via contact forms, email, or phone), we collect your name, email address, phone number, and any message content you provide.
• Inquiry Information: Details about your wedding, event date, location, and specific requests when you submit an inquiry.

2.2 Information Collected Automatically

• Google Analytics: We use Google Analytics to understand how visitors use our Site. This includes information about pages visited, time spent on pages, referral sources, and user device information. Google Analytics uses cookies and similar technologies to collect and analyze this data.
• Device Information: We automatically collect certain information about your device, including device type, operating system, browser type, and IP address.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze Site usage.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer service
• To send you updates about your inquiry or booking
• To analyze Site usage and improve our website experience
• To comply with legal obligations
• To prevent fraud and enhance security

4. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies. For detailed information about the cookies we use, please see our Cookie Policy.

5. Third-Party Services

We use Google Tag Manager (GTM) and Google Analytics, which are services provided by Google LLC. These services may collect and process information about your use of the Site, including your IP address, pages visited, and other usage data. Google's data processing is governed by their own privacy policies.

For more information about how Google processes data, please visit Google's Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected. Inquiry information is typically retained for up to 12 months unless you request deletion earlier. Analytical data from Google Analytics is retained according to Google's default retention policies.

7. Your Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to access, correct, delete, or port your data. To exercise these rights, please contact us at the information provided in Section 10.

8. Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

9. Children's Privacy

Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Memory Mill
Email: hello@memorymill.uk
Website: www.memorymill.uk

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be effective when posted to the Site. Your continued use of the Site following the posting of revised Privacy Policy means that you accept and agree to the changes.